Now accepting Humana, Superior, and Parkland plans.

Double Talk Therapy accepts the following insurances:

• Texas Medicaid
• Maryland Medicaid
• TX & MD Medicaid Amerigroup
• TX & MD Medicaid UHC
• Medicare
• Railroad Medicare
• Blue Cross Blue Shield Plans
• United Health Care
• Tricare
• ChampVA
• Care ‘N’ Care
• Baylor Scott and White
• Humana
• Aetna Better Health
• Superior Health
• Multipan
• Molina
• Out of Network Benefits

Forms of Payment Accepted:

We offer same day payment and prepay discounts.

• Insurance
• Cash
• Debit/Credit Card

Insurance Process:

Upon completion of our intake with you, we ask that you submit a copy of your insurance card.  From there, we verify your benefits and relay this information back to you.  We are extremely diligent at this and depending on your insurance it may take 1-2 business days to complete.  We do this to prevent surprise billings to our clients.  At times, we may even ask for you to contact your insurance company to verify the information received on our end.  However, sometimes regardless of what is done, the information can be given to us incorrectly and monies are said to be owed.

Insurance Appeals, denials, and payments:

Should we receive a denial, or a different amount is paid than is expected, we take the following actions:

1. For denials, we contact your insurance company and determine why the charge was denied.  We then appeal the decision with the necessary proof.  We make every effort to have your insurance process the claim and appraise you of what is occurring.  
2. Underpayments, we contact your insurance company and inquire as to why the claim was paid differently than expected.  At times, it becomes necessary to obtain additional records from your physician.  Sometimes, it requires a different code.  What we can say is that if we are contracted with your insurance, then we always take whatever the contractual negotiated price is for services.
3. Overpayments, are a bit different.  We do investigate these but usually, there are no changes to what you owe or don’t owe.

Prior Authorizations:

Most insurances that require prior authorizations for services, allow for the evaluation to be completed.  This information will be identified during the verification of benefits process in our office.  Once the evaluation is completed, the report is completed as quickly as possible to prevent delays in services.  Appointments will not be made until we have received the prior authorization from your insurance company.  Unfortunately, delays in submitting paperwork such as health history forms, or delays caused by denials from your insurance can result in significant delays in services being provided.  In addition, once services start, during the re-evaluation process, delays in updating testing due to absences can also cause the same types of delays.

For specific information regarding your policy, please contact your Human Resource department if your policy is through your work.  You can also contact your insurance company’s customer service number located on the back of your card.  Should your policy not be through an employer, but sold through an insurance agency/provider, you can often find out information through them.

Patient Guarantor Responsibility:

Your responsibility is to stay in contact with us during the process as we at times need additional information from you.  Secondly, please do not assume that a denial is a flat denial, with no hope.  We work very hard and spend many hours obtaining prior authorizations and overturning denials so you can get the services where and when you want.